At Lily Hush, we stand behind all of the products we sell and we want all of our customers to be confident ordering from us.
Please review the following information to see if your product is eligible for return:
All sex toys cannot be returned unless they are defective and must be returned within 14 days of date of purchase for a credit, exchange, or replacement.
All lingerie, lubricants and massage oils cannot be returned regardless of whether they have been opened. So please choose carefully.
For hygienic reasons, we cannot accept non-defective exchanges on items that have been opened.
Products under warranty can be returned up to 1 year, depending on the brand. Subject to you registering your warranty with the manufacturer. Please retain a copy of your receipt. Please refer to the warranty statement that is accompanied with your product for more details.
For Singapore orders, delivery charges will only be refunded in cases where our error caused the return. We recommend that you use a registered mail service with tracking to mail your items back to us because we will not be responsible for items lost in the mail. We will send you a replacement back to you free of charge.
For international customers we do ask that you pay for returns shipping. We will send you a replacement back to you free of charge.
Only products bought at Lilyhush.com can be returned to LilyHush. If you are dissatisfied with an item you purchased elsewhere, please return it to the place where you bought it.
If you decided to change your mind after placing an order, please inform us as soon as possible. We are unable to add-on or cancel orders that are sent out for delivery.
Please be aware that we cannot accept return merchandise that arrives incomplete. All returns must come with their original packaging, complete with chargers manuals, and other accessories where applicable.
If you need to return an item, please contact us and we'll get back to you as soon as with the details.